Welcome to Mati. We are committed to protecting your privacy and ensuring the security of any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with Indian laws, including the Information Technology Act, 2000 and applicable rules made thereunder. By using our website (www.matitheorigin.com), you consent to the terms of this Privacy Policy.

We collect personal information such as your name, email address, phone number, shipping and billing address, and payment details when you register, place an order, or communicate with us. This information is used for order processing, delivering products, customer support, internal record-keeping, and sending promotional messages if you have opted in. We may also collect non-personal data like IP address, browser type, and browsing behaviour to enhance your experience on our website. Your data will only be shared with trusted third parties (like payment gateways or delivery partners) strictly for fulfilling your orders or complying with legal obligations.

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data from unauthorized access, misuse, or disclosure. However, by using our services, you acknowledge that internet-based data transmission is not entirely secure, and we cannot guarantee absolute security. We strongly recommend you protect your login credentials and notify us immediately in case of any suspected breach.

You have the right to review, correct, and request deletion of your personal information. If you would like to do so, or if you have any concerns or queries about this policy, please contact us at privacy@mati.com. In compliance with Indian laws, any grievances shall be addressed by our designated Grievance Officer, whose contact details are provided below. This policy may be updated from time to time to reflect changes in legal or business requirements. Please review it periodically.