At Mati, we strive to ensure your shopping experience is seamless from the moment you place an order to the time it reaches your doorstep. Once your order is confirmed, we typically process and dispatch it within 36 to 48 hours. You will receive a confirmation notification via email or SMS once your order is shipped.

We have partnered with Delhivery, one of India’s most reliable and efficient logistics providers, to ensure smooth and timely delivery of your products. Delhivery handles the end-to-end shipping process from pickup to doorstep delivery, offering real-time tracking updates and customer support throughout the shipping journey.

The Turnaround Time (TAT) for delivery after dispatch depends on the delivery location, typically ranging from 2 to 7 business days. For metro cities, you can expect quicker delivery, whereas remote or non-serviceable areas might take a bit longer. Any unforeseen delays due to weather, regulatory checks, or high demand periods will be communicated proactively.

We currently ship across India and aim to expand to international markets in the near future. All orders are carefully packed to avoid damage during transit. If your package is delayed or arrives damaged, please reach out to our support team immediately with your order details, and we will work with Delivery to resolve the issue at the earliest.

Thank you for choosing Mati. We’re committed to delivering not just products, but a delightful shopping experience, right to your doorstep.